Omnata for Zendesk

Data enabled CX & Support

Data centric

Save time integrating point-to-point and connect to the single source of modelled data

Scalable

Don't be limited by how much data you can sync and store. Live-query millions of records on-demand.

Enable agents

Stop swivel chairing between systems to answer questions about customers and tickets.

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Connect

Answer operational questions in real-time

Save time from running syncs and historical loads
Reduce security risks and maintenance with no middleware infrastructure
Reduce Zendesk storage & API demand with a simple native setup experience

Use cases

Transactions

Orders

Shipping

SaaS metrics

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Push

Enrich support tickets to drive better actions

Simplified Reverse ETL to load customer attributes to Zendesk fields
Manage Push tasks centrally with other SQL functions or with dbt
Low trust architecture with a simple guided setup

Use cases

Lead scores

Segmentation

Customer attributes

Analytic flags

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